Case study
Pharmacy Database
Pharmacy and process management system
Challenge
Managing information about pharmacies, administrative processes and related documentation, while ensuring fast access and control over operations.
Solution
We developed a system that automatically identifies the pharmacy from the incoming phone number (RDIS), opens its record and shows pending cases and related documentation. The solution includes case management and control of requests to Infarmed, centralising all the information on a single platform.
Results
- Instant access to pharmacy information
- Real-time access to cases and documents
- Integration with the phone-based caller ID system
- Greater control and efficiency in managing requests to Infarmed
- System used for several years in a live environment, supporting critical operations
Description
The system integrated with other internal tools, ensuring complete control over documentation and processes.
It was used for several years as a critical part of the operation, proving highly reliable and stable.
- Instant link to the pharmacy's record from an incoming call
- Cases and documents organised in a single view
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